Shipping policy

At Urban Mower Market, we strive to deliver your order as quickly and safely as possible. Please read the information below regarding our shipping procedures, processing times, delivery estimates, and order tracking.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During promotional events, holidays, or peak shopping seasons, processing times may be slightly longer.

Shipping Time

United States Standard Shipping

Estimated Delivery Time: 6–13 working days

Orders are generally delivered within 6–13 working days from the date of order confirmation.

The estimated delivery timeframe includes both order processing time and shipping time.

Delivery estimates are provided for guidance only and are not guaranteed. Delivery times may vary due to weather conditions, carrier delays, holidays, high shipping volumes, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free shipping promotions may be offered on eligible orders from time to time. Any applicable free shipping offer will be displayed during the checkout process.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information may take approximately 24–48 hours to become active after shipment.

If your tracking information does not update immediately, please allow some time for the carrier's system to register the shipment.

Incorrect Shipping Address

Please make sure your shipping address is accurate and complete before completing your purchase.

Urban Mower Market is not responsible for delays, returned packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you need to make a correction to your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that an address change can be made once your order has entered processing or has been shipped.

Shipping Restrictions

We currently ship orders within the United States only.

We do not currently offer international shipping.

Lost or Delayed Shipments

Although we work with reliable shipping carriers, delays may occasionally occur due to weather conditions, carrier issues, holidays, high shipping volumes, or other unforeseen circumstances.

If your shipment is significantly delayed or appears to be lost, please contact our customer support team with your order number and tracking information.

We will review the shipment status and assist you with the next appropriate steps.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number and clear photographs showing the condition of the shipping package and the damaged product.

Our team will review your claim and provide an appropriate resolution where applicable.

Delivery Issues

If your order shows as delivered but you have not received it, please first check around your delivery location and with household members, neighbors, or the carrier.

If you are still unable to locate your package, please contact our customer support team so we can assist you.