Refund policy

Return & Refund Policy

At Urbanmowermarket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 calendar days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition with all original tags and original packaging.
A valid proof of purchase or order number is required for all returns.

Non-Returnable Items

Gift cards
Final sale or clearance items
Personalized or customized products
Products that have been used, washed, damaged, or altered after delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing support@urbanmowermarket.com or calling +1 (929) 556-8772. Please include your order number and clear photos of the item. Once reviewed, we will arrange a replacement or issue a full refund where applicable.

How to Return an Item

Email support@urbanmowermarket.com or call +1 (929) 556-8772 to request a Return Authorization.
Once approved, we will provide detailed return instructions.
Pack the item securely in its original packaging.
Ship the item using the instructions provided.

Please Note: Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), Urbanmowermarket will cover the return shipping cost.
If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping cost.

Order Cancellation

Orders may be canceled before they have been shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.