By ordering a product with Urban Mowers you are accepting the following terms. These policies were established so that you do not have to guess at all our ways of refunding and returning goods. Such policies apply to the country (United States).
14 DAY RETURN POLICY
Our policy is a 14-day return policy, so you have 14 days following delivery of your order to request a return. Your item should be in the same condition you got it, unworn or unused, with tags, and in its original packaging to be eligible to receive a return. Manufacturer-direct items are all final sales and do not take returns.
RETURN PROCESS
You may also call us at +44 7490357273 or email at support@urbanmowermarket.com to initiate a return. Once you send us a return, we will send you a return shipping label, instructions on how and where to package it. Products returned to us without a return request will not be accepted.
BROKEN and faulty products or problems.
When you receive your order, please check it and call us at once in case of a defect or damage to the item or if you get the wrong one so that we can assess the problem and repair it.
You can contact us by email to get your product back.
This can take you some time, depending on where you are located when your product of exchange arrives.
EXCHANGES
If we sent damaged, wrong product, wrong size or defective products. In the event you have to swap something, please reach out to us at official support@urbanmowermarket.com, call us at +44 7490357273
RESTOCKING FEE
We do not impose a restocking fee on the returns.
REFUNDS
When we get your return and review it, we will send you a note, and you will know whether the refund was approved or not. And with your approval, you will automatically be refunded on your original form of payment. Do not forget that it can take your bank or credit card company a long time to issue a refund and credit it as well.
NO REFUND POLICY ON THE UNUSED DISCOUNT.
After a sale has been made, we can not refund our discounts that were not used during the purchase. Discounts and offers need to be implemented in the process of purchase and retroactive correction is not possible. We encourage customers to observe and use discounts during their purchasing process, thus getting the most out of their money. It is important to note that this policy exists to ensure that we remain just and consistent in the way we do business.
We have an excellent customer care department that is always ready to respond to your questions and concerns, and you can reach it at official support@urbanlayerwear.com or +44 7490357273.
You have selected Urban Mowers. We hope to see you later.
Email: support@urbanmowermarket.com
Phone No: +44 7490357273
Address: UNIT 44, 17 VICTORIA ROAD, SLOUGH, UNITED KINGDOM, SL2 5ND